Frequently Asked Questions

With over 35 years of experience and a legacy of innovation, Flat Top promises unmatched quality and design. Our ute lids and ute accessories are of the highest quality, promising you superior craftsmanship backed by robust warranties. Trained experts install each product for a seamless experience from the get-go. And with our exceptional colour matching process, your pride and joy will look better than ever.

Order & Confirmation

Every Flat Top Product is manufactured specifically for you. Once you make a purchase, our team reviews your order, confirms any specifications, and informs you of the date your product will be ready.

Manufacture

We craft or import your product tailored to your unique requirements. While this means that timelines may vary, rest assured we'll keep you informed at every step of the process, ensuring a seamless experience for you.

Install & Drive Away

If you've arranged for installation with Flat Top Products, we'll call to schedule an installation date once your product is ready. Installation is completed within a day, so your vehicle will be ready for you to enjoy without the inconvenience of being without it for an extended period.

If you've opted to have your Flat Top product shipped to you, please allow 7 to 9 working days after manufacturing for us to prepare it for shipping. We ensure that it arrives impeccably by packaging it in specially designed containers that protect the fresh paintwork. Our Australia-wide delivery service takes great care to preserve the quality of your product.

Should you need assistance with fitting your new Flat Top product, don't worry. Our national network of local fitters, available in metro areas, stands ready to lend a hand and make sure your Flat Top Product is installed perfectly.

At Flat Top, we believe in the lasting quality of our custom-made items, and they are non-returnable due to their bespoke nature - they're crafted just for you. However, we understand the value of peace of mind.

This means that while returns aren't available, we are committed to providing you with a product that is built to withstand hard wear and endure your adventurous lifestyle for years to come. 

Find our complete warranty information and inclusions here.

Every Flat Top Product is manufactured specifically for you. Once you make a purchase, our team reviews your order, confirms any specifications, and informs you of the date your product will be ready.

If you'd like to know the estimated time of arrival for a product before making a purchase, don't hesitate to contact our team. We're always ready to assist and provide the information you need.

Certain specialised products like our Spray Liner items can only be installed at our Melbourne-based fitting centres. However, we offer a range of accessories and lids you can install yourself.

When you make a purchase, you'll receive a password-protected document containing installation and warranty details to ensure that your installation complies with our guidelines. Installation complexity can vary from easy to more challenging, but rest assured, our team is always ready to provide guidance or refer you to a fitting centre if needed.